Refund policy
Returns and Refund Policy
At Cherries The Label, we strive to ensure you’re satisfied with your purchase. However, if something goes wrong or you need to make a return, please review the following policy for refunds, returns, and cancellations.
Eligibility for Refunds
Cherries The Label has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
We offer refunds under these conditions:
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Damaged or Defective Items: If your item arrives damaged or defective, contact us within 14 days of delivery. We’ll either refund you or send a replacement.
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Incorrect or Missing Items: If we’ve made an error with your order (e.g., wrong item or quantity), notify us within 14 days of delivery. We will rectify the issue by offering a refund or sending the correct items.
Returns Policy
If you wish to return an item for any reason other than damage or an error on our part, you may do so within 14 days of receiving your order. Please note that return shipping costs are the responsibility of the buyer. The item must be in its original condition. If not, the buyer is responsible for any loss in value.
Non-Returnable Items
Certain items are non-returnable and non-refundable, unless they arrive damaged or defective:
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Custom or personalised orders
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Digital downloads
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Sale items
Refund Process
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Contact Us: To initiate a refund, email us at cherriesthelabel@gmail.com with your order number and issue details. We may request photos of damaged or defective items.
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Return Items: In the case of a return, we will provide shipping instructions. Please use a trackable service as buyers are responsible for return postage costs.
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Refund Approval: Once we receive and inspect the returned item, we will notify you if the refund is approved. If approved, your refund will be processed to the original payment method and may take 5-10 business days to appear on your statement.
Cancellations
We do not accept order cancellations once your purchase has been completed. However, if you no longer want your item, you may return it within 14 days of receiving your order. Please note that return shipping costs for unwanted items are the responsibility of the buyer.
Non-Refundable Situations
Refunds will not be offered in these cases:
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Change of mind on custom orders once production has started, unless there is an error on our part.
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Items returned in damaged or used condition, unless faulty on arrival.
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Requests made outside the 14-day window after delivery.
Late or Missing Refunds
If you haven’t received your refund within the stated time:
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Check your bank account or contact your credit card provider.
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If the refund still hasn’t appeared, contact us at cherriesthelabel@gmail.com for further assistance.
Contact Information
For any questions or concerns about your order, returns, or cancellations, please reach out to us at cherriesthelabel@gmail.com. We’re happy to assist you.